Here's a list of his eight things. He elaborates on each point.
#1 – You Will Never Effectively Motivate Someone With Feelings Of Guilt
#2 – People Don’t Respond To Need–They Respond To Vision
#3 – A Person Cannot Be Held Accountable For Unspoken Expectations
#4 – Keep Short Accounts
#5 – Don’t Be Afraid To Set High Standards
#6 – Beware of the All Star
#7 – Each Team Member Is A Human Being
#8 – Ask Questions
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